What does WordPress maintenance include?
WordPress maintenance includes a series of ongoing essential activities to ensure that your WordPress website operates optimally. This includes everything from fixing issues on the site, debugging errors, regular updates, performance optimization, vigilant security monitoring, and data backups. Effective WordPress maintenance requires time and expertise, which is why professional WordPress maintenance services are valuable.
Why is WordPress maintenance important?
WordPress maintenance is critically important as it involves continuous preservation, monitoring, improvement, and management of your WordPress site. This not only ensures a superior user experience but also protects your platform from potential security risks and software errors. It’s worth noting that businesses in the United States incur significant financial losses annually due to technical issues on their websites. These issues can include unexpected errors, unforeseen downtimes, and security vulnerabilities. Additionally, users expect fast and seamless site performance, and failing to meet these expectations may drive them to seek alternatives.
What is the pricing structure for WordPress maintenance plans?
Our pricing model is designed to provide flexibility, recognizing that the needs and resources of each client vary. We offer a variety of customizable pricing packages to suit your unique requirements. You have the freedom to choose from a range of service bundles tailored to your specific needs. Whether you opt for quarterly or annual payments, the choice is yours. Additionally, if you prefer, you can also request one-time individual tasks to experience the excellence of SFA Soft firsthand. We hope your positive experience encourages you to engage with us on a larger scale!
Do you provide 24/7 WordPress support?
Yes, we offer WordPress support throughout the week, from Saturday to Thursday, starting from 9:00 AM to 9:00 PM, Saudi Arabia time. You can still submit maintenance requests outside of these hours, and we will process them as soon as our official working hours resume.
What is required to start the maintenance service?
After selecting and purchasing your desired maintenance plan, our dedicated project manager will reach out to you, typically within 24 hours. The manager will request the necessary access to efficiently execute tasks and set up essential maintenance services such as security monitoring, performance evaluation, and backup procedures. Your login credentials will be securely stored and will not be shared with any external parties.
Can I upgrade or downgrade my maintenance plan?
Yes, you can choose to upgrade or downgrade your plan, and the changes will take effect from the next billing period. If you wish to upgrade or downgrade your annual maintenance and support plan during your subscription period, you will be charged for the used months at the rate of the old plan and the remaining months at the rate of the new plan.
What happens if I exceed the allocated development hours in my plan?
For each task, we will provide an estimate of the required hours and await your approval before proceeding. If the expected task requires more hours than your chosen plan covers, you have the option to purchase additional development hours separately at a rate of 150 Saudi Riyals per hour. It’s important to note that the development hours included in a WordPress maintenance plan do not carry over from one month to another. However, any additional development hours you purchase will indeed carry over, allowing you to use them at your convenience throughout the year.
How do you handle custom developments on my site?
Certainly, we offer customization services for WordPress themes and components, leveraging our extensive expertise in this field. If your customization work exceeds the allocated hours in the maintenance plan, we can handle it as a standalone project. Our approach involves delving into the details of your project and preparing comprehensive technical documentation. After your approval, we will provide you with an accurate estimate of time and cost. Once approved, we will commence the project with full dedication.
Can I use one plan for multiple websites?
Each plan is designed for the maintenance of a single WordPress website. In the case of multiple websites, you should obtain a separate plan for each site. This approach ensures the assignment of a dedicated developer and specific services for each site individually.
Can you guarantee that my site will achieve high rankings on Google PageSpeed or GTmetrix?
Our services aim to enhance the speed of your site and strive for positive ratings on Google PageSpeed and GTmetrix. However, we cannot provide an absolute guarantee of achieving high rankings, as several other factors also influence these assessments.
Can I cancel my subscription and request a refund?
Certainly, you have the option to cancel your subscription plan if your requirements or circumstances change. Please note that maintenance services begin immediately upon subscribing, so we do not offer refunds for these services. In case of canceling an annual subscription plan, charges will only apply to the periods you have used at the regular rate, and the remaining amount will be refunded to you.
My website has been hacked. Can you fix it?
Yes, we can repair your website and restore it to full functionality. Hacking attacks vary in scope and impact, so we will first assess the extent of work required and provide you with a time and cost estimate for approval.
If my site breaks after updates, is there an additional cost to fix it?
All updates will be performed on a testing site for your review and approval before implementing changes on the live site. If any features experience issues due to updates, we will revert to the latest backup of your site to ensure its availability and error-free operation. We will then make every effort to fix the issue using the available development hours in your maintenance and support plan. If the estimated task requires more development hours than are available in your plan, you have the option to purchase additional hours separately at a rate of 150 Saudi Riyals per hour.