The software is a system for managing maintenance requests for printers, photocopiers, and their spare parts. The program aims to facilitate the process of managing and tracking maintenance requests for these devices, ensuring efficient and timely maintenance services are provided to customers.
- Maintenance Request: The program allows customers to submit maintenance requests for printers, photocopiers, and their spare parts when repairs or replacements are needed.
- Details Registration: The software records the details of the requests from the customers, such as the type of device, description of the problem, and the date of the request.
- Visit Scheduling: The program schedules appointments for the maintenance team to address the submitted maintenance requests.
- Status Notifications: The software sends notifications to the customers to update them about the status of their maintenance requests and the specified visit date.
- Maintenance Status Update: The software allows the maintenance team to update the status of maintenance requests based on the progress of the work and repair.
- Spare Parts Management: The software facilitates the registration and management of available spare parts for the devices and automatically updates the inventory after maintenance execution.
- Maintenance Reports: The program provides comprehensive reports on maintenance status, the performance of the maintenance team, and the availability of spare parts.
- Customer Management: The software allows the registration of customer details and the history of previous maintenance requests, enabling tracking of each customer’s maintenance history.
In summary, the software aims to improve maintenance operations’ performance, provide excellent services to customers, and assist in the efficient management of spare parts and inventory, ensuring constant availability.