In the event that your printer needs to replace some parts, we recommend first contacting our technical support team through our website. Our specialized team will provide you with an initial report on the printer’s condition and the parts that need replacement. If you wish to proceed with the repair, please log in and create a personal account on the website, then submit a maintenance request.

Hello! We offer you a specialized printer maintenance service tailored for individuals like you in Saudi Arabia. Here are the simple steps to ensure effective maintenance:

Direct Communication: Reach out to us via the WhatsApp icon at the bottom of the page. Our technical support team is ready to assist you!

Issue Assessment: We will listen to your description of the problem and guide you on whether the issue can be resolved remotely or requires specialized maintenance.

Free Shipping: If you are located within the Kingdom, we provide free shipping. Simply package your printer, and we will send you a shipping label.

Quality and Speed: We guarantee fast and high-quality maintenance service using genuine spare parts.

Safe Return: After completing the maintenance, we will securely ship the printer back to your home.

Feel free to reach out to us; we are here for you, and our goal is to ensure your satisfaction and provide the best printer maintenance service in the Kingdom. 🖨️💼🔧

Model (1): We received a complaint from a customer through the maintenance system regarding a printing quality issue for an “HP Neverstop Laser MFP1200w” printer. After inspection, the Drum Unit was cleaned, and it was observed that the number of pages printed had reached 21,985 pages. The report indicated that the unit’s lifespan was approaching its end, so it was replaced. In this case, the customer is provided with HP’s manufacturer warranty, and the replacement was made using genuine spare parts.

Model (2): We received a complaint from a customer about a light toner cartridge replacement indicator. The customer was directed to the sales department, as they were using a “Katun” branded cartridge. Since SFA Saudi Arabia is the authorized distributor for this brand, the customer is entitled to warranty coverage until the toner is depleted.

Model (3): We received a complaint from a customer about a paper jam issue in the printer. Maintenance team investigated and found that the paper pick-up roller needed replacement. The customer chose to use a tray pick-up roller, and they are provided with warranty coverage by SFA Saudi Arabia, confirming that the component is under their responsibility.

Model (4): We received an order from a government customer to purchase a toner cartridge for the “Sharp AR-257 Photocopier Machine.” Our sales team fulfilled the order and delivered the genuine cartridge to the customer, conducting some precautionary checks before installation. After installation and confirming its quality, the invoice was handed over to the customer. In this case, the customer is provided with a warranty on the toner from the brand’s agent in the Kingdom, Al-Huashan.

Model (5): We received an order from a government customer to purchase a toner cartridge for the “Toshiba E-Studio 2809A Photocopier Machine.” Our sales team fulfilled the order and delivered the genuine cartridge to the customer, conducting some precautionary checks before installation. After installation and confirming its quality, the invoice was handed over to the customer. In this case, the customer is provided with a warranty on the toner from the brand’s agent in the Kingdom, Al-Olayan.

The time required for printer repair varies depending on the type of issue and the availability of the required parts. If all the necessary parts are available to us, repairs are typically completed within one business week. However, if it is necessary to order spare parts from outside the Kingdom, it may take up to a month. Customers can send their faulty printers to us using the shipping label we provide, and after completing the repair process, we will return the printer directly to the customer. For a more accurate estimate, please contact our technical support team.

Our maintenance program is designed to achieve numerous benefits for government entities, and among the key features and advantages are:

First: Providing accurate reports for decision-makers that detail every printer or photocopier within the facility, such as its specific location, brand, serial number, and the office it is located in. This helps in resource management more effectively.

Second: Providing details about the maintenance history and tracking supply consumption, giving a clear idea of potential maintenance times and future supply needs.

Third: Ensuring uninterrupted workflow through continuous monitoring, increasing productivity, and avoiding potential issues during peak times.

Fourth: Allowing management to monitor all operations through their program account. This enables decision-makers to review costs and search for ways to reduce them without sacrificing quality. The reports provided facilitate discussions and consultations with SFA Saudi Arabia’s team to leverage their expertise.

Fifth: The program enables printing detailed reports that illustrate the status of devices, related commitments, current usage, expected lifespan, and whether the devices will continue to meet the facility’s needs in the future.

With all these features, the maintenance program is considered a valuable tool for government entities, helping them improve their performance, reduce costs, and increase productivity.

“Other” refers to a variety of technological features and solutions developed by software companies to keep up with technological advancements and customer needs. Here are two examples of such features and benefits:

Security Features: When a customer registers and adds their printer to the program, their privacy and information security are maintained. During the diagnostic phase, technicians enter the printer’s manufacturer serial number, which helps verify the device’s authenticity. In case of printer theft, the customer can access their control panel through the software and obtain printer details, aiding in its tracking. This ensures that the information stored by the company is used solely for support purposes and improving the customer experience.

Administrative Benefits: The program provides valuable tools for administrative decision-makers, especially in time management. The reports provided by the program help monitor performance and detect issues early on, reducing costs and increasing productivity. Continuous development of the software based on customer requirements and in collaboration with partners makes it an effective and distinguished tool.

Thank you for your question. In reality, “SFA Saudi” always aims to provide the best service to its customers. The purpose of the condition regarding the use of the supplies we provide is to ensure the quality of the service and the effectiveness of maintenance. By using supplies with known specifications and quality, we can ensure that maintenance services are provided at the highest level and prevent any breakdowns resulting from the use of unknown-quality supplies.

Regarding the issue of monopolies, SFA Saudi offers various options to customers, including both genuine and alternative supplies, to provide flexibility in choice and meet customer requirements. As for supply prices, we always strive to offer competitive prices in the market while maintaining product quality. We emphasize that our primary commitment is to ensure the continuous operation of our customers without disruption and to provide the necessary technical support at any time.

We hope this response clarifies our position and the reasons for these conditions. We are always at your service to answer any further inquiries.

You’re welcome! In fact, “SFA Saudi ” always strives to provide the best service to its customers. The purpose of the condition regarding the use of the supplies we provide is to ensure the quality of service and the effectiveness of maintenance. When using supplies for which we know the specifications and quality, we can ensure the delivery of maintenance services at the highest level and prevent malfunctions caused by using supplies of unknown quality.

As for the issue of monopolization, “SFA Saudi ” offers various options to customers, including both original and alternative ink cartridges, to provide flexibility in choice and meet customer requirements. Regarding the prices of supplies, we always aim to offer competitive prices in the market while maintaining product quality. We emphasize that our main commitment is to ensure the continuity of the customer’s operations without disruption and to provide necessary technical support at any time. We hope this response clarifies our position and the reason behind these conditions, and we are always at your service to answer any further inquiries.

You’re welcome, and thank you for providing more details. It’s great to know that you offer a specialized pre-purchase consultation service. The cost of 500 Saudi Riyals per consultation is quite reasonable for businesses seeking tailored advice. The process you’ve outlined, including the questionnaire to understand the client’s needs better and providing guidance on suitable features and models from different brands, is a valuable service that can help clients make informed decisions.

It’s also important to note that all the offers you provide are available in the local market, which ensures that clients have access to relevant and readily available options. If you have any more questions or if there’s anything else you’d like to clarify, please feel free to ask.

Global Trade Relations: SFA Saudi has enjoyed strong global trade relationships.

Authorized Distributor: SFA Saudi is an authorized distributor for several international companies, including:

• Katun (USA): Known for producing high-quality spare parts.
• SFA (Palestine): A leading company in manufacturing spare parts and ink cartridges.
• Spare Parts Supply: The company’s ability to supply spare parts directly to its customers’ doors with high quality and competitive prices is a valuable service.
• Warranty: Providing a warranty on its products adds to customer confidence.
• Diverse Brands: In addition to its own brands, SFA Saudi offers products from various other global brands, including Sharp, Toshiba, HP, Canon, Epson, Samsung, Brother, Develop, and Konica Minolta, through its local agents in Saudi Arabia.